“First off I’d like to thank you for getting back to me so quickly. That is one of the reasons I like you all so much.
Your competitors are offering crazy deals right now and I could be saving money if I made a change;, but I have no intention of doing so. You have been with me for ten years and two homes. Your service is excellent, and your family dynamic is one that I continuously share with others looking for the right service company. We have had a great relationship and I look to continue that going forward. You’ve always been reasonable with me and I appreciate your attention in this matter and thank you for taking the time with me today.”
—Mike M., Happauge, NY
“Yesterday we had a small plumbing job performed by your plumbing division. We were well pleased with the work and wanted you to know.
First of all, Lance Marques was very efficient and courteous in scheduling and rescheduling the men due to the snow. When the plumber John and his helper Mike arrived with a friendly smile and greeting, I knew we had the right men. First they placed drop cloths on the floor; every time they came in and out they scraped their feet and closed the door.
John informed me of his sequence of operation and when he would be turning off the water etc. As soon as he started working I knew I had a true mechanic doing the work. I have managed building construction projects for 25 years and can spot a good tradesman in the first few minutes; they are now becoming rare. John methodically proceeded from one phase to the next and soon were out the door, again both with a smile.”
“We recently had a Buderus oil fired heating unit installed in our home by your company. Writing testimonials isn’t something we often do, however we believe that exceptional service, a rare phenomenon these days, should be commended.
The entire process, from selection and ordering with Kent and Lou to the installation by Kevin, Nicky, John and Gene, was a very positive experience. The men arrived as scheduled, completed the job in a timely manner and cleaned up very well afterward. We’d never hesitate to recommend Swezey Fuel Co. to our neighbors, family and friends. Thanks for a job well done.”
—Judy & Bob Kampfer
“Swezey has always given me good service, but I was really impressed by how fast they got this done, especially after such a damaging storm.
John, Ray and Dave all did a great job getting my new boiler up and running. This just reminded me that I can always count on Swezey to help me when I need them. They really went above and beyond this time.”
“Your monthly payment plan saved my life—well, not literally—but it did help me out. Honestly, I don’t think I’d be able to pay for my deliveries any other way.”
“Swezey installed all quality components, including a smart aquastat, which so far has worked very well and seems to have cut fuel usage. The boiler operation was fully explained to me and when the installers left, all was clean. I would recommend Swezey without reservation. Thanks again for a great job!”
“I would like to acknowledge your customer service employee, Jane. She listened to my story and went out of her way to help me. I really appreciated it. Thank you.”
“Nick F., Bobby P., Ray and Kevin were outstanding in installing my new boiler, burner and hot water heater! It was the hottest day of the summer, but these guys worked nonstop until the job was completed and made sure I was pleased with everything. This team was one of the most professional and hard working I’ve ever had in my home. This doesn’t happen often today.
Most contractors don’t show up, overcharge, don’t complete the job in the promised time frame and leave the homeowner very dissatisfied. You should be proud and honored to have such great employees. Please make sure this letter reaches everyone.”
“I would like to take the time to thank you and all the men (Carl, Chris, Franco, Ray and the duct installers) who recently did the central air conditioning and oil burner installation at my home.
Not only were the men complete professionals who did excellent work, but they all were very prompt, neat, and extremely polite. They took the time to do the job right, and explain everything, and were always respectful of my home and me.
I would not hesitate to recommend your company to my friends and neighbors should they need heating or air conditioning services. Thank you very much.”
“On May 9 Vince McCarthy came to do a yearly cleaning on our heating unit. I would be remiss if I didn’t tell you how pleased I was on the work he did on our boiler. I was very impressed on how he went about his work. I don’t recall ever seeing a worker so intent in doing a thorough job on a customer’s equipment. I want you to know how pleased I am with the performance of his work.
You have a good employee there. Take care of him so that he stays in your employ. I told him that I was going to write to his base about his work ethic.
Thanks for a cleaning job well done.”
“I just want to thank you for the quick service this morning when I woke up with no heat. Your serviceman was there in less than an hour. You guys are the best oil company, and I will let everyone know that.”
“I want to say thank you and give credit to the servicemen who installed my new oil tank, and to Pete O., my original contact for the job. The work done was very neat, clean and professional and I feel sure all was done properly. Please check my records to see who the fellas were as their names are not on the work order.
Being a ‘budding nervous wreck senior’, you can appreciate how much having my fears put to rest means to me: and Swezey provided that.”