Thanks to all of you who returned our customer-satisfaction survey. We received more than 700 responses — many from customers who’ve been with us for decades, others from those who just joined us this year. We read every single one!
In appreciation for your time, we picked two names at random and awarded these customers a new iPad PRO — valued at $799! Congratulations to Christopher Scott, of Selden, and Paul and Sandy Ryan, of Miller Place.
One comment that stood out for us was from Titsa Pelzman, of Patchogue, who wrote,
“Every time I call Swezey, I receive prompt and very satisfactory service. They are honorable, professional, knowledgeable and fix the problem right away. My whole family uses Swezey Fuel.”
Mary Connally, of Hauppauge, told us,
“There should be more companies like Swezey; they treat you like family!”
Some of you included notes about changes you would like to see, and we have taken your suggestions to heart. Based on requests, we have started calling to remind customers about the importance of getting an annual heating tune-up done.
Your comments illustrate what we’re all about. Our goal is to deliver the best value for your energy dollar and to maintain your confidence, yearround. We will always treat you — and your home — with respect and care. If you have an emergency, we will be there to help you!
Bruce, Gary, Kent and Michael
We recently received a letter of appreciation from Robert and Florence S. of Stony Brook after we installed a new Rudd central a/c system in their home this spring.
They described our installation team — Carl, Chris, Don, Scott and Eddy — as “extremely professional, considerate and nice gentlemen.”
“Carl, the lead man, organized the work flow during the first 15 minutes after the crew arrived and after that it was like watching a professional, highly choreographed dance team,” Robert and Florence told us.
“All work was completed with a minimum of disruption and mess. The caliber of your a/c installation team is your best sales tool and we would certainly recommend Swezey to anyone.”
Our country is producing so much oil that we are moving toward being a net exporter of oil, rather than a net importer. This could happen within the next 10 years. And that’s good news for the future of oil prices.
Other factors helping to keep a lid on prices include a strong dollar and a slow growth in global demand. The bottom line: The predictions that oil would be more expensive than natural gas are proving as yesterday as VHS tapes.
Every summer, we fix air conditioning problems — some simple, some tricky. Here’s a closer look at a few of these problems and how we solve them. We’ve also provided hot tips to help you avoid problems from happening!
One of the most common problems we see is an air conditioning system that runs but fails to generate any cool air. When we dispatch our technician on a call like this, he will begin his diagnosis by checking out these typical causes:
In some cases, our technician may find an ice buildup on the evaporator coil and stains on the refrigerant piping. This usually indicates a loss of refrigerant. A few tests will confirm the diagnosis. If a system has lost too much refrigerant, it can no longer cool the home properly.
The technician’s solution: He will use a detector to find and fix a leak in the refrigerant line. Next, he will recharge the system with the proper amount of refrigerant so cool air can flow again.
If you have an old system that uses R-22 refrigerant, adding more can be a costly expense. See related article down below to see how you can avoid this.
Your air conditioning equipment creates cold air by passing warm air over the indoor evaporator (cooling) coil. This causes condensation to form and flow off the coil. During normal operation, a cooling system produces large amounts of water from condensation.
Normally, the water exits through a drainage system. But if the drain line gets clogged, water backs up and spills over the drain pan and into your house. If it’s not detected right away, you could be facing expensive water damage.
We can stop this from happening. When we do annual service on your a/c system, we’ll clean the coil and flush the condensation line to prevent dirt buildup in your system. We can also install a float switch, which will automatically shut down your system if a drainage problem occurs.
In a typical a/c system, about 27 gallons of water go down the drain every day!
Liquid refrigerant enters the coil of the indoor unit (A), absorbs heat and cools the air, which is then blown through ducts (B). The vaporized refrigerant, which now carries heat, is piped (C) to the outdoor unit (D) where it is compressed back into a liquid and the heat is released outside.
(That’s why you feel hot air coming out of the back of your outdoor air conditioning unit.)
Use this guide to help you decide whether it’s best to repair your system or purchase a new one.
|AGE OF SYSTEM||Less than 10 years||
More than 10 years
|COST AND FREQUENCY OF REPAIRS||
Less than 50% cost of new unit
50% more than cost of new unit
|EFFICIENCY OF UNIT||
More than 13-SEER
Less than 13-SEER
If your system is not keeping your home as comfortable as before and your electric bills have been getting higher, ask us to evaluate your equipment. It could be that it is reaching the end of its life span and should be replaced. If your system still has some life in it, the main problem may be a lack of maintenance.
Over time, dirt and debris build up inside a system, lowering its efficiency. Not only will your home become less comfortable, but you will spend a lot more money on electric bills. You also risk a costly repair and the loss of your manufacturer’s equipment warranty, which can be voided if a proper maintenance schedule is not followed.
That’s why it’s so important to get your air conditioning system serviced at least once a year!
On your own, you should change or clean the system’s air filter about once a month to keep the system running as efficiently as possible.
Follow the manufacturer’s guidelines for changing or cleaning your filter.
Q Why do people use ductless systems?
A These units are ideal for houses that don’t have ducts; for additions to your home; for guest rooms, rec rooms and other rooms that are rarely occupied; and to fix hot spots or cold spots in rooms that never feel as comfortable as the rest of your house. Ductless systems give you the flexibility to enjoy a specific temperature in a room or multiple rooms, regardless of the season. These units are energy efficient and quiet, provide allergen filtration and feature wireless remote controls.
Q How does a ductless system work?
A A ductless system, like the Fujitsu mini-split system, lets you put cooling or heating precisely where you need it. It’s easy. For each room where you tell us you want more heating or cooling, we’ll install a compact wall unit. We can mount multiple indoor units, which all connect to one outdoor compressor. Only minimum drilling is necessary to complete the installation of your ductless system.
Although Thomas Joseph “TJ” Corrado joined our plumbing team only last June, he has 25 years of experience in solving plumbing problems.
“I had known the guys at Swezey for a long time, and I knew they were committed to expanding their plumbing business, so I welcomed the opportunity to join them,” TJ says. “Being a plumber, I know all about perfect fits, and Swezey was a perfect one for me. They treat their employees — and their customers — like family.”
Away from work, TJ enjoys spending time with his wife, Kelly, and 17-year-old son, Eric. TJ also likes to travel upstate to do some hunting and fishing.
Make a down payment of 33% toward the cost of your boiler and get 18 months of 0% financing on your balance.
A new System 2000 oil boiler could save you 25% or more on your annual heating costs.
If you heat your home with a boiler, there is no better value for the money than the System 2000. And no company on Long Island sells more units than Swezey. Trust us to insure that your new unit is sized right and priced right for your budget. Then relax — because we stand behind everything we sell.
If you’re thinking about a new boiler for next season, now is the time to talk with us. You’ll have the most flexible installation times, great financing and no risk of loss of heat.
Add an Ecobee3 smart thermostat and take total control! You can integrate the Ecobee3 with all the smart systems in your home — temperature, lights, even locks!
Call for details!
Contact us today for a free estimate!