No one knows what this fall will serve up, but it is hard to imagine we won’t face a resurgence of COVID-19 in our area, with all its attendant challenges.
We are working hard in preparation for potential disruptions (see related article at bottom left). Our great team makes us proud every day with their willingness to take care of our customers when it matters most. They have been extraordinarily flexible and committed, and they continue to put our customers’ needs first.
We are taking many steps to minimize the risks to them and to you. We ask that you look at the article to the right, about our protocols, so you can see how you can help our team work safely in your home.
We will all need to be flexible and patient with each other as we adapt to the new challenges ahead. We appreciate the trust you’ve placed in our company to keep you warm — more than words can convey.
Bruce, Gary, Kent and Michael
We want to ensure that family members and friends you care about never lose heat due to unpaid bills. If someone does not respond to a fuel bill, we’ll use our third-party-notification program so a designated third party can make sure everything is OK.
The third party bears no financial responsibility. This program exists for the sole purpose of ensuring that vital fuel deliveries are not interrupted, and you can feel good about protecting loved ones from an unnecessary loss of heat. Call us today to enroll.
When one of our technicians enters your home, we want both of you to feel as comfortable as possible. That’s why we follow several precautions.
Before: Our techs will stay home if they or if anyone in their household is showing any symptoms of COVID-19. If anyone in your home has symptoms, or has experienced symptoms within the past 48 hours, we’ll reschedule. If you call with an emergency and are under quarantine, let us know immediately.
During: Our techs practice social distancing (at least six feet). They wear disposable masks and gloves, and follow CDC-recommended precautions. They will handle maintenance or repairs with minimal or no face-to-face contact. Before departing, they’ll disinfect the areas where they worked.
After: We’ll call you, so as to keep our time in your home as short as possible. You will not need to sign a work order while we are at your home; we will email your invoice.
Please check our website for updates on our policies and protocols.
As you know, for a few months, we were unable to do tune-ups. As we work hard to catch up, we do anticipate some continued delays in scheduling. Fortunately, because we deliver a combination of Bioheat® fuel and ultra-low-sulfur fuel, our customers’ systems burn cleaner, enabling them to go longer without tune-ups.
Home is our haven, an escape from the turbulent outside world. That’s why we’ve filled these pages with information that we hope will make you as safe and comfortable as possible — all the time.
The wicked witch attempted to use poppies to send Dorothy into a permanent sleep. Carbon monoxide (CO) can do that for real.
CO is created when any kind of fuel is burned, but it’s vented safely to the outside. That’s why it’s important to have all fuel-burning devices serviced regularly by a professional. This will ensure that your equipment is operating properly.
Because CO is a toxic, invisible and odorless gas, you should already have CO detectors installed around your home, especially near all bedrooms. Remember to test the detectors about once a month.
A faulty burner or furnace can cause a CO leak. Other causes of CO leaks can include:
CO poisoning symptoms include fatigue, dizziness and nausea. If you suspect a CO leak, get fresh air right away by opening doors and windows and leave the house before calling for help.
As someone who uses oilheat, you can feel better knowing that if your oil burner malfunctions (most often due to a lack of maintenance), the safety devices in the unit will typically shut the furnace or boiler off.
Plus, you will usually see smoke coming out of your boiler or furnace as a warning sign. In contrast, a gas heating system usually does not produce a visual warning sign if there is a carbon monoxide problem.
Technological breakthroughs have brought in a new era of higher efficiency and tremendous savings for anyone who uses oilheat.
The combination of increasingly efficient oil heating systems and continuous improvements with ultra-low-sulfur Bioheat® fuel is the one-two punch that will help homeowners in the years ahead.
With hot water usage significantly higher in most homes this year, some people have found that their water heater is not capable of keeping up with the increased demand.
If it’s taking longer for your water to heat, the water doesn’t get as hot as it did before or you simply keep running out of hot water, you are probably ready for an upgrade. And if you notice a slow leak from your tank or rust on the tank or in your tap water, you definitely need a new water heater.
If you think your water heater is failing — the average water heater lasts anywhere from 7 to 13 years — please speak with us about your options in oil-fired water heaters. After installing one, you will benefit from low-cost access to virtually unlimited amounts of hot water.
That’s because the “recovery rate” is as high as 120 gallons per hour. (Recovery rate measures how many gallons of water can be heated in an hour).
This means plenty of hot water for the whole family — something that less efficient gas and electric water heaters cannot provide.
Many of our customers now use their boilers not only to heat their homes, but to produce hot water for showers, hot tubs, washing machines, dishwashers — you name it. And they get it virtually free in the winter.
It’s called an indirect-fired water heater, and if you have a boiler, it can be a phenomenal option.
Anytime your boiler is heating your home, your indirect water heater works for free. A traditional stand-alone water heater has to use gas or electricity to keep that water hot. And that’s a huge waste of money.
If you have a water heater that is 10 years old or older, check out an indirect — and less expensive approach — to heating your water.
Is your laptop showing its age? Enter our contest to win a Microsoft Surface Pro 7. As a bonus, we will include a type cover and surface pen.
Read this newsletter and go to SwezeyFuel.com/contest to enter. All entries received by 1/19/21 with the correct answers will be entered into a drawing. In addition to awarding one winner this amazing prize, we will award two second-prize winners with 100 gallons of oil each!
This ultra-light 2-in-1 laptop has a 12.3″ touchscreen and gives you tablet-to-laptop versatility.
No purchase necessary. A purchase will not increase chance of winning. Visit SwezeyFuel.com/contest for details.
Congratulations to Richard Adelworth and Peter Brink, who each won $250 in our spring newsletter giveaway!
Q: How much cleaner does Bioheat® fuel burn compared to conventional heating oil?
A: A nontoxic, biodegradable, renewable fuel, Bioheat is a gallon-for-gallon substitute for petroleum-based fuels. When it comes to heating your home, this blend of biodiesel with ultra-low-sulfur heating oil offers a deep reduction in greenhouse gas emissions. And an added bonus: Bioheat requires no modifications to your existing home heating system.
Few things make us happier than knowing you, our customers, are happy! We are thrilled to have nearly 1,000 online reviews and an average rating of 4.8 out of 5 stars. We consistently strive to maintain our excellent reputation of A+ service and delivery, and we’re proud of our team for their accomplishments. Here are just a few recent comments that our customers have shared:
Lydia Krass Chabza
“Hands down, the best customer service. I’ve often shopped around for oil prices thinking maybe I can do better, but their oil prices are fair and their customer service is priceless. I’m not switching! Thank you Swezey!”
“We were very pleased with the quality of work, as well as the professionalism of the workers.”
“Best customer service. Skilled employees. Fair pricing. Friendly and knowledgeable. Nothing more to say other than a 25-year relationship.”
If you’re happy with our performance, we encourage you to let us know by posting a review. It’s easy to submit a review on Google, Facebook, or the BBB (Better Business Bureau), if you haven’t done so already. And please tell your friends!