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Written on: October 27, 2021
Dear Friends,
Going out of our way for our neighbors and friends has been a part of our DNA since our founding. While the range of our products and services has grown considerably over the years, one thing that hasn’t changed is our commitment to serving the people who matter most to us: you, our loyal customers.
We believe that the trust of our customers is something we must earn and keep every day, with every heating oil delivery, with every equipment installation and repair or service call and with anytime a customer contacts us for help or advice.
We give our customers peace of mind with services like automatic delivery, 24/7 emergency no-heat service, and 24/7 phone access where a friendly, local voice answers— not some stranger in a faraway call center.
And because we’re family owned and locally based, we are deeply connected to the communities we serve. That connection manifests itself in the many ways our company and our staff serve our communities.
As we enter fall and the weather cools down, we look forward to continuing to serve you and to keeping your household comfortable every single day.
Warmly,
Bruce, Gary, Kent and Michael